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435-703-0696

 

Order & Delivery Facts

1. Where does Laugh n’ Smile deliver to?
Locally, we make deliveries to St. George and the surrounding areas. South to SunRiver, East to Hurricane and Toquerville, North to Diamond Valley, and West to Kayenta.


We can ship our balloon sculptures to anywhere in the United States


2. How late can I place an order?
For bouquets and arrangements we suggest ordering at least 24 hours before the delivery time. Depending on time availability we may be able to deliver the same day.

For special occasions such as Valentine’s Day and Mother’s Day we do suggest ordering well in advance do to limited delivery times.


For events we suggest ordering at least seven days in advance so we can meet with you to find out how we can make your occasion unforgettable. 


3. How do I place an order?

Using the following steps, placing an order is quick and easy for local delivery.
A. Browse through our web site and choose the bouquet(s) or arrangement(s) that you like. Write down the name and order number of each item. Choose colors or a color theme and any add-ons that you would like to make your gift special. (NOTE: There is a minimum purchase of $15 on all deliveries.)
B. Get the following ready: The recipient’s name, address and phone number. The best suggested time for delivery. Your name, number, a special message for the card and your credit card.

C. Then give us a call 435-703-0696 and place your order.

D. The delivery charge of $5.00 and Utah tax will be applied to your order. (NOTE:Pick-up instead of delivery orders can be arranged, call and schedule.)

4. What are the delivery charges when shipping to a location to another state or outside of your local delivery area?

Delivery charges vary depending on the size of the sculptured bouquet. Call for more information.


5. Can I customize my order?
Yes, we have many options on our site that you can mix and match as you like. If there is an idea that you can’t find on our site we will create it for you. “If you can imagine it, we can make it.”

6. Will you deliver what I see or will substitutions be made?
Since our sculptures are like art forms we strive to get close to the sculptured photos as possible, but each bouquet will have it’s own unique special touch depending on the color theme and add-ons you order.

For our helium arrangements if we find we are unable to order a certain message foil balloon that you’ve ordered we will call you back and ask about another selection.

7. What are the delivery time options?
Delivery times may vary depending on availability. 8am - 6pm

8. How can I confirm that an order has been delivered?
Contact us by phone or email

9. What happens if the recipient is not present upon delivery?
Because many of us leave work early to celebrate special occasions, customers are encouraged to check that the recipient will be present during the scheduled delivery time.

When the recipient is absent from a place of business, we will leave the balloons unless directed to do otherwise.

With residential deliveries we use one of following procedures.

If the recipient isn’t home we will call the phone number that you provided. If no one answers but a message recorder is available, we will request a call back. If we have not heard a response by the end of the day, we will contact the customer that placed the order and either deliver it to that person the following day or make another attempt to the recipient. Additional delivery charge may be applied. Or in some cases, if no one is home, we will leave the delivery at the residence, if there appears to be a safe location, or with a neighbor or building manager, notifying the customer and the recipient by phone and notice on the door that a delivery has been made.

10. How far in advance can I place an order?
Orders may be placed three months in advance.

11. What is the cancellation policy?
Most orders can be cancelled for a $15 service charge, or rescheduled without charge, providing the order has not been made or dispatched. Most sculptured bouquets and arrangements are made the day before delivery.

For Event items a 30% cancellation charge will be applied if supplies have been ordered. If cancelled within 48 hours of the event the customer will be charged in full.


12. Can you deliver to schools and hospitals?
Some schools have restrictions of deliveries in our area, most likely we can leave it at the front office. You may want to call the school to make sure deliveries are accepted.  Hospitals have restrictions on latex balloon deliveries. We can create foil arrangements. Please contact the respective institution for approval, prior to ordering.

13. How long will balloons float?
Float times vary depending on many factors. Check the float times on the arrangement page for more detailed information.


14. What is Hi-Float™?
Hi-Float™ is a liquid sealant used to coat the interior surface of latex balloons and reduce the speed at which helium escapes through the latex pores. When applied to balloons to be used indoors, it can increase the float time by several days. Hi-Float™ is non-toxic and water soluble.

15. How can I prevent balloons from popping?
Avoid exposure to direct sunlight, sharp or hot objects, and some ceilings. Before releasing a group of balloons to float on the ceiling, release two or three as a test.